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Service Starts With the Right Attitude!

Every once in a while we visit a Golf Club and walk away feeling that the service was excellent. More than likely we were given a friendly greeting, made to feel welcomed, and shown appreciation. This is a major part of what creates exceptional service. We leave with the feeling that the experience was one of pure enjoyment.

In The Enjoyable Golf Club Experience, you will learn:

• How to create a welcoming atmosphere
• The six attitudes necessary for outstanding service
• How to build an outstanding service team
• What every guest appreciates
• The proper mindset behind excellent service
• Why people skills make all the difference in our service
• And much, much more!

About the author:
Since his teenage years Cary has been working at Golf Clubs. He is well aware of what it takes to attract and create an inviting environment. As an award-winning PGA Head Professional, Cary has developed on-site seminars to help organizations understand how human relations play a vital role in providing outstanding customer service.